Welcome to Hamari Sehat, your trusted physiotherapy, nursing & cupping home visit service provider. Before using our services, we kindly request you to carefully read and understand the following terms and conditions:
Booking and Scheduling:
Patients must schedule home visits in advance through the doctor’s designated channels.
The doctor’s availability for home visits will be communicated to the patients.
Changes and Cancellations:
Any changes or cancellations should be communicated within a specified timeframe, as specified by the doctor or our customer support team.
Service Fee:
Patients will be charged a predetermined fee for the home visit service. The payment is required to be made at the time of booking through our secure online payment gateway.
Medical History and Information:
Patients are responsible for providing accurate medical history and information to the doctor for proper evaluation and treatment.
Safe Environment:
The patient must create a safe and appropriate environment for the doctor’s examination, ensuring both the patient and the doctor’s safety during the visit.
Contagious Conditions and Hazards:
Patients should notify the doctor of any contagious conditions or potential hazards present in the home before the visit. This is crucial to protect the doctor’s well-being and to make necessary arrangements if required.
Confidentiality and Privacy:
Patient medical records and all personal and medical information shared during the home visit will be treated with strict confidentiality.
The doctor will comply with relevant privacy laws and regulations to safeguard patient information.
Attendance of a Companion:
At the time of home visits, it is essential to ensure that someone is present with the patient for support and assistance, especially during treatment sessions.
No-show Policy:
In the unlikely event that the doctor is unable to attend a scheduled home visit without prior notice or a valid reason, we understand the inconvenience this may cause. In such cases, we guarantee to refund the full amount paid by the patient for the home visit service. Our team will promptly process the refund, and the amount will be returned to the original payment method used by the patient.
Unsatisfied Patients:
Our utmost priority is patient satisfaction, and we want to ensure that our home visit services meet your expectations.
If, for any reason, the patient is unsatisfied with the home visit service received, we encourage them to reach out to us at info@hamarisehat.com within a specified time frame from the date of the visit.
Our customer support team will carefully review the concerns raised by the patient and take appropriate action to resolve the issue. As part of our commitment to ensuring satisfaction, we will promptly re-arrange a follow-up visit with a different doctor, at no additional cost to the patient.
Cancellation by Patients:
In cases where patients wish to cancel a scheduled home visit for reasons beyond the doctor’s no-show, our standard cancellation policy will apply. We kindly request patients to communicate any changes or cancellations within the specified timeframe to avoid any inconvenience.
Refund Processing:
Refunds for doctor’s no-show cases will be processed promptly upon verification and approval of the refund request. The time taken for the refund to reflect in the patient’s account may vary depending on the payment method and the financial institution involved.
Limitation of Liability:
Hamari Sehat acts solely as a service provider connecting patients with qualified physiotherapists for home visits.
In any situation, Hamari Sehat shall not be held liable for any damages, injuries, or disputes arising between the patient and the doctor during or after the home visit.
Appeals and Disputes:
If there are any disputes or concerns related to the doctor’s no-show refund or the re-arranged visit, patients are encouraged to contact our customer support team at info@hamarisehat.com . We are committed to addressing any issues fairly and in accordance with our policies.
Contact Us:
For more information, questions, or assistance, please contact us at info@hamarisehat.com . We are here to help and ensure you have a seamless experience with our home visit service.
Our goal at Hamari Sehat is to ensure a positive and satisfactory experience for both our patients and doctors. We aim to maintain transparency and uphold the highest standards of service delivery. Thank you for choosing Hamari Sehat for your physiotherapy needs. We look forward to serving you with utmost care and professionalism.